A clear, audit-minded engagement process
NorthArc engagements are structured to produce usable artifacts—findings, controls, and a plan your team can execute. Consulting-first and platform-optional. We work alongside your TPA and existing systems.
No PHI required. Scope-based support. Clear deliverables.
How We Work
A structured, audit-minded way of
working — designed for lean teams.
We keep engagements practical: clarify the operating model, document what matters, and deliver an action plan your team can execute.
Discovery
Align scope, stakeholders, current partners/tools, and constraints.
Data & Process Review
Review workflows, policies/SOPs, and operational handoffs that impact program integrity.
Findings
Identify gaps, risks, and highest-impact fixes — with clear rationale and priority.
Action Plan
Deliver a sequenced plan with owners, recommended controls, and practical next steps.
Ongoing Cadence (Optional)
Monitoring check-ins, exception review, and audit artifact readiness over time
What we need from you
We start with what you already have. If documentation is limited, we can begin from interviews and build a baseline.
- Program owner contact + key stakeholders
- Current partner/tool landscape (TPA, contract pharmacies, systems)
- Existing SOPs/policies (if available)
- High-level workflow overview (even informal)
- Known pain points and repeat exceptions
Please do not send patient information.
Engagement models
We keep engagements practical: clarify the operating model, document what matters, and deliver an action plan your team can execute.
One-time assessment
Best for a clear starting point (Health Check or Readiness Review)
Ongoing monitoring
A monthly/quarterly cadence for exceptions, control drift, and audit artifacts.
Scoped ops support
Targeted modules to reduce operational load without replacing your TPA.
We recommend the smallest effective scope based on your program and constraints.